Quality

RESORTES GALICIA, S.L. (hereinafter, RESORTES GALICIA) is a company dedicated to the manufacturing of all types of compression, extension, and torsion springs in carbon steel, stainless steel, or alloys, in both round and shaped sections.

RESORTES GALICIA’s mission is to fully satisfy the requirements of our current and potential customers and other stakeholders by offering high-quality springs at competitive costs and meeting agreed-upon delivery deadlines.

RESORTES GALICIA aims to be a leader in its sector within the Autonomous Community of Galicia, recognized for both the quality of our springs and our customer service, and to become a benchmark company in a more global market. To achieve this, we will continue our policy of investing in new technologies, enhancing customer loyalty, and fostering employee identification with the company and its goals.

For these reasons, RESORTES GALICIA has chosen to adopt a management model based on the UNE-EN ISO 9001 Standard, which is built upon the following guidelines that serve as the framework for establishing our objectives and targets:

• Our customers are our raison d'être; therefore, we must know them, detect their needs, and satisfy them through direct contact that allows us to evaluate their perception of our products and thus continuously improve them;
• Comply with the legal and regulatory requirements applicable to our activity;
• Incorporate new technologies into the provision of our services, as far as possible;
• Provide a consistent service and systematize processes and operational methodologies;
• Promote internal communication to foster a participatory environment among our workers and involve them in achieving quality objectives;
• Enhance training at all levels to ensure we have capable, professional, and collaborative staff;
• Strengthen relationships with suppliers to achieve mutually beneficial collaboration;
• Consider the continuous improvement of quality as a permanent goal that increases the quality perceived by our customers and other stakeholders.

The Management System Policy is disseminated to all interested parties through the organization's website: www.resortesgalicia.com. Additionally, another copy is posted on the notice boards at RESORTES GALICIA. In this way, RESORTES GALICIA ensures that the Management System Policy is accessible to all company personnel and other interested parties.